FAQs

Frequently Asked Questions

✨ Are your soaps handmade?

Yes! All of our soaps are lovingly handcrafted in small batches using the traditional cold process method. Each bar is carefully made, cut and cured to ensure a high-quality product.

🧼 What is cold process soap?

Cold process soap is made using traditional soap-making methods where natural oils and lye combine in a process called saponification. This creates a gentle, nourishing soap that retains the natural goodness of the ingredients.

🌿 Are your soaps suitable for sensitive skin?

Our soaps are formulated to be mild, nourishing and gently cleansing, making them suitable for most skin types, including sensitive skin. We also offer unscented options for those who prefer fragrance-free products.

🥛 Why use Goat’s Milk in soap?

Goat’s milk is naturally rich in vitamins, minerals and skin-loving nutrients. It helps create a creamy, moisturising lather that leaves your skin feeling soft and nourished.

🌙 How should I store my soap?

To help your soap last longer, store it in a cool, dry place between uses and allow it to drain properly on a soap dish. This prevents the bar from becoming soft and helps extend its life.

📦 How long will my soap last?

The life of your soap will depend on how it is stored and how often it is used. Allowing your soap to dry between uses will help it last much longer.

🕒 What is the shelf life of your soaps?

Because our soaps are made with natural oils and contain no harsh preservatives, we recommend using them within 12 months of purchase for the best scent and performance.

🎁 Do you offer gift options?

Yes! You can mark your order as a gift during checkout and include a personalised message for the recipient.

✨ Where are you located?

Moonlight Soaps is based in Wynnum, Queensland, a beautiful bayside area near Brisbane. We proudly ship our products Australia-wide.

🌿 What makes handmade soap different from commercial soap?

Handmade soaps are typically made with natural oils, butters and skin-loving ingredients, while many commercial soaps contain detergents and fillers. Handmade soap often produces a creamier lather and can be more moisturizing for the skin.

🥛 What are the benefits of Goat’s Milk Soap?

Goat’s milk soap is known for its rich, creamy lather and moisturizing properties. It contains vitamins, minerals and natural fats that help nourish the skin and leave it feeling soft and hydrated.

🌙 How can I make my soap last longer?

To extend the life of your soap:

• Allow it to dry between uses
• Use a soap dish with drainage
• Keep it away from direct streams of water

These steps help prevent the bar from becoming soft.

📦 How should I store unused soap?

Store unused soap in a cool, dry place away from direct sunlight. A linen cupboard or drawer works well and can even leave your linens smelling beautiful.

🌸 Why do handmade soaps vary in appearance?

Because our soaps are handcrafted in small batches, colours and patterns may vary slightly from bar to bar. These natural variations make each bar unique.

🧼 Are your soaps palm oil free?

Yes. All Moonlight Soaps are completely palm oil free.