Shipping & Returns
How Can I Order?
Moonlight Soaps is an online-only business, and all orders are placed through our website.
To place an order, simply add the items you wish to purchase to your shopping cart and proceed through our secure checkout.
At this time, we are unable to accept phone or email orders.
Sending a Gift
You can mark any order as a gift during checkout.
Gift orders will include a packing slip without product prices, while the invoice will be sent to the email address provided at checkout.
You may also add a personalised gift message, and we will ensure it is included with your order so it is the first thing your loved one sees when opening their gift.
Processing & Dispatch Times
Most orders are dispatched within 24–48 hours of order confirmation.
During busy periods, processing times may be slightly longer.
Custom orders may take 5–7 days to process while we carefully prepare your items.
Shipping Options & Rates
We proudly ship Australia-wide.
Shipping is a flat rate of $7.95 per order, with parcels sent via Australia Post, Aramex or Couriers Please.
Express shipping may be available on request for an additional cost.
Please contact us via email for a quote.
Local Pick-Up
We are currently an online-only business and are not open to the public. Unfortunately, we are unable to offer local pick-up at this time.
International Shipping
At this time, we only ship within Australia and do not offer international shipping.
Returns & Refunds
Faulty, Incorrect or Damaged Items
If you receive a faulty, incorrect or damaged product, we are happy to offer a replacement or refund, subject to the conditions below.
To be eligible for a return:
• The item must be faulty, damaged, or incorrect
• You must contact us within 7 days of receiving your order
If your parcel arrives damaged, please take a photo of the parcel before opening if possible.
Email us with:
• Your order number
• Photos of the packaging and the item(s)
• A brief description of the issue
Once we receive your request, we will assess the situation and advise the next steps.
In some cases, we may ask for the item to be returned for inspection before issuing a replacement or refund.
If a return is required, we will provide a return shipping label and ask that the item be packed securely, preferably in the original packaging or similar.
Refund Processing Time
Refunds are processed within 24–48 hours after returned items are received.
Please note that depending on your bank, it may take additional time for funds to appear in your account.
Refunds will be issued to your original payment method, unless a replacement is preferred.
Change of Mind
We do not offer returns or exchanges for change-of-mind purchases.
Scent Preferences
Scent preference is highly personal and subjective. While we aim to provide clear and accurate fragrance descriptions, individual perception of scents may vary.
When fragrances are blended (for example, Sandalwood & Vanilla), one note may appear stronger than the other, creating a unique scent profile.
For this reason, we are unable to offer refunds or exchanges based on scent preference.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible, prior to dispatch.
Once your order has been shipped, we are unfortunately unable to make changes or cancel it.
For approved cancellations, a refund will be issued less the payment processing fee, as this cost is applied at the time of purchase and is non-refundable.
Handmade Product Disclaimer
Because our soaps are handcrafted in small batches, colours, designs and weight may vary slightly from bar to bar. These variations are a natural part of handmade products and make each bar unique.
Delivery Responsibility
Once parcels are shipped, delivery is handled by the courier service. While we take great care packaging orders securely, Moonlight Soaps is not responsible for delays caused by postal services or couriers.
If your parcel is delayed or missing, we recommend contacting the courier directly using your tracking number or reach out to us to let us know so we can put an enquiry into the shopping proveder and find out shere your parcel is
Warm Weather Shipping
During warmer months, products may soften during transit due to high temperatures. This does not affect the quality or performance of the soap.
If your soap arrives slightly soft, simply place it in a cool, dry place and allow it to firm up before use.
Delivery Responsibility
Once parcels have been shipped, delivery is handled by the courier service. While we take great care to package orders securely, Moonlight Soaps cannot be held responsible for delays caused by postal services or courier providers.
If your parcel appears to be delayed or missing, we recommend contacting the courier directly using your tracking number. You are also welcome to contact us, and we will happily assist by lodging an enquiry with the shipping provider to help locate your parcel.